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Expert Repair of All Makes and Models

We'll repair your instruments according to your needs:

TTE stocks OEM parts for all makes and models of pipette for repairs done quickly and correctly. Repairs usually fall into one of four categories:

  • JUST DO IT. If the repair is routine and low cost, and you need your instrument back, we'll simply conduct the repair and return the instrument, adding the nominal cost of the parts to your invoice.
  • WE GET YOUR YES FIRST. If the repair costs approach 50% of the replacement value, we'll contact you before proceeding.
  • NOT WORTH IT. If the repair cost is not economically wise, we'll return your faulty instrument to you, and our sales team will provide the best option for a trade-in.
  • WANT A QUOTE? Send us your instrument.  We'll evaluate your instrument for a small fee and provide a detailed quote for repair. If you elect to proceed, we'll waive the fee and conduct the repair. If you opt out, we'll be glad to return the instrument to you.

With a 29 year history of keeping customers happy, you can trust us.

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We provide PM during every service

We assume that your work is critical

 Pipettes are mechanical devices that require thorough care and attention.  That's why every pipette you send us, unless you direct otherwise, receives a full preventative maintenance. We follow manufacturer's recommendations and our 29 year experience with every make and model.  We won't leave you wondering if you can trust your instrument!  The following video walks you through our process, including an example of our multi-channel PM Service:

 

Our Process:

  • Includes a full Quality Control check after service.
  • Includes a 6 month guarantee.
  • Includes full cleaning, parts replacement if necessary, and refurbishment.

Trade-in Your Dead Pipettes

Purchasing Advice From a Brand Neutral Perspective

We're completely focused on our customer's success.  Since we are not a manufacturer, our customers are at the center of everything we do.  After servicing thousands of pipettes a year in our lab, our technical sales representatives can offer valuable insights into what brands of pipettes for your lab to invest in, and our service customers receive preferred pricing at Pipettes.com on every product.  Check it out:  www.pipettes.com

We are committed to:

  • Providing trusted advice, not an agenda-filled sales pitch.
  • Applying the best known instruments to your unique applications.
  • Educating you on the pitfalls and advantages of each brand before you buy

Expert Consulting

Servicing every make and model of pipette for over 29 years gives us the unique expertise needed to help you decide what pipettes to invest in, which to use for a particular application, or many other topics.  Talk to us today, and we'll offer our free advice, derived from a partner that services the most stringent laboratories in the USA.

The past few years that I have been using TTE for my pipette calibrations have been a pleasure. They are always prompt and courteous with arranging pickups and returns of pipettes. The pipettes always come back packed safely in TTE provided boxes. If there are any that have been sent in that require additional service that cannot be completed next day, a note is included in the return box. I calibrate my pipettes on a 6 month schedule and they have never failed to contact me beforehand to schedule a time that would be most convenient for me. Overall, a superb service!

Jessica Local MA Biotech Company

I have been working with TTE to calibrate pipettes for the past 3 years. They have done a great job! They are flexible to my schedule and needs. Their customer service is fantastic!

Siva Lexington MA